Refund & Cancellation Policy

We want you to buy with confidence. This policy explains what happens if you change your mind or your application cannot go ahead.

1. Before we submit your application

If you cancel before we submit your application to the free zone, you receive a refund of the amount paid, minus non-recoverable payment processing charges and any third-party costs already incurred on your behalf (for example name reservation or document attestation).

2. After submission

Once your application has been submitted, free zone and government fees paid on your behalf are non-refundable, as authorities do not return them. Any unused portion of our own service fee is refunded on a pro-rata basis according to the work completed.

3. If the free zone rejects your application

If an authority rejects your application for reasons outside our control, we refund all amounts that the authority returns plus the unused portion of our service fee. If rejection is caused by incorrect or incomplete information or documents provided by you, the refund is limited to amounts that are recoverable.

4. Price changes

If official fees change after you pay and before submission, we will tell you before proceeding. You may pay the difference or cancel for a refund under section 1.

5. How refunds are paid

Refunds go back to the original payment method within 5–10 working days of approval (your bank may take longer to show it). Contact info@skypalacetourism.com with your order reference to request a cancellation.

6. Non-refundable items

• Government, free zone, immigration, medical and Emirates ID fees once paid.
• Services already delivered, such as completed renewals or amendments.